ST. JOHNSBURY – Caledonia Home Health Care & Hospice (CHHC) has earned a 5-star patient experience rating from the Centers for Medicare & Medicaid Services (CMS), according to Northern Counties Health Care (NCHC).
The recognition reflects feedback from patients and families served by CHHC and places the organization among the top-performing home health agencies for patient experience.
“The 5-Star Patient Experience rating is especially meaningful because it comes directly from the voices of the patients and families we serve,” said Kelly Coons, home care quality and outcomes manager at CHHC. “To achieve the highest possible rating reflects the incredible dedication of our staff and their unwavering commitment to making patients feel heard, supported, respected, and cared for during every step of their home health journey.”
CMS ratings are based on patient and family survey responses regarding communication, quality of care, responsiveness and whether they would recommend the agency to others. The ratings are publicly reported through CMS Care Compare, the federal government’s official healthcare comparison tool.
“Earning a 5-Star Patient Experience rating is a tremendous honor and a reflection of the compassionate, patient-centered care our team provides every day,” said Tracy Turner, assistant director of home care and hospice at CHHC. “Our staff are deeply committed to supporting patients and families with kindness, dignity, and clinical excellence during some of the most important moments in their lives. This recognition speaks not only to the dedication of our team, but also to the trust our community places in us.”
